The offer and sale of products on this website is governed by these General Conditions of Sale.

By using the site (hereinafter also referred to as “website”), users accept these General Conditions of Sale; for this reason DS DENTASONIC SA invites all users to read them beforehand.

This publication of general terms and sales conditions replace previous versions.

The products offered for sale on are sold directly by:

Via Piodella 12
6933 Muzzano Svizzera

Tel: +41 91 600 19 60

For any information about the products and the operation of the site, users can contact the company at the following address:

Terms of delivery:

Term of delivery is from 5 to 10 working days and shall be respected as much as possible. No claims arise from delayed deliveries. DS DENTASONIC SA reserves the right to make partial delivery in the event of unforeseen occurrences such as events of war, strike, lock-outs, suspension of operations, breakdowns, mechanical faults, official measures, lack of raw materials not attributable to DS DENTASONIC SA, etc.

DS DENTASONIC SA shall be released from the obligation of further deliveries without claims of damages and shall be entitled to withdraw from the contract or from part of the contract which has not been fulfilled.

If sufficient security cannot be provided, financial difficulties of the purchaser which become known to DS DENTASONIC SA after the conclusion of the contract, as well as rational reason to assume that the purchaser will not be able to perform his obligations, shall entitle DS DENTASONIC SA to withdraw from the contract. Said withdrawal shall not entitle the purchaser to assert claims for damages.


Packing, dispatch and insurance are at the purchaser’s expense and risk.

Returns and exchange:

Returns of goods are only accepted upon prior authorization by DS DENTASONIC SA.
Returns are at the dispatcher’s expense and risk.

Non-returnable are:

Special models, opened packages, priced packages, sterilized products, goods that can no longer be sold, as well as goods that have been delivered more than 7 working days back. Returnable goods are subject to handling fee of 10% of the invoice (at least CHF / EUR / USD 20.–).

Notice of defects:

Notice of defects can only be considered if transmitted within 3 working days upon receipt of the goods. DS DENTASONIC SA accepts a notice of defect; DS DENTASONIC SA shall have the choice either to replace the defective goods or to reimburse the purchase price and to take back the defective goods. Any further claim shall be ruled out.

Retention of title:

The goods shall remain property of DS DENTASONIC SA until the entire purchase has been paid, all subsidiary claims included.

General provisions:

Verbal agreements shall be valid only after written confirmation.


Prices are net in CHF, EUR, USD and ex-factory. DS DENTASONIC SA reserves the right to adjust prices to the trend of costs at short time notice. Prices are applied at the date of delivery. VAT not included.

Terms of Payment:

In advance by bank wire transfer, if not agreed otherwise.
After receipt of Pro-forma invoice customers have 7 working days to make the advance payment prior to delivery.

Place of performance and jurisdiction shall be Lugano, Switzerland